- A
- B
- C
Listen to a conversation between a student and a university employee, take detailed notes while listening.
compatible – able to work together or get along
login name – a name that allows you to get onto a computer
password – a secret word or phrase one needs to get into something
software – a computer program
web browser – a program used to surf the Internet
Fill in the following diagram.
Problem
Solutions
1.
2.
Now answer the questions using your notes.
Difficulty Registering for Classes
What should the student do to register? Place a check mark in the correct box.
Summarize the text using your notes and diagram.
- 1: Student cannot register from home using the university website.
- 2: Download a different web browser.
Listen again:
M: Hi, can I help you?
W: Urn, yeah . . . I've been having trouble registering. You know they said we could register using the university website. 1 thought that would be easier than waiting in line and trying to register in person. But, urn, it's not working out for me. I start at the university website and then click on the registration page. It asks for my login name and password. So I type those in and then I always get this message that says the server is unavailable.
M: Are you accessing the website from campus or off-campus?
W: I'm using my computer at home.
M: What web browser are you using?
W: Internet Access.
M: That's your problem.
W: Huh?
M: The registration page is not compatible with that web browser.
W: Oh, I didn't know that. I always use that browser to. check the university website.
M: Right. But the registration software does not run well when you use Internet Access. So that's why you are not getting on.
W: Huh? So do I need to use a campus computer then?
M: No, not unless you want to. You can still register from home. All you need to do is go to the Ping website and download their free Ping Power Browser. It's really easy. It should only take you a few minutes. But then you can install the Power Browser on your computer and register without trouble. Just use your login name and password like before.
W: Thanks. Do you have the web address for that browser?
M: Sure. I'll write it down for you.
W: Excellent. Thanks so much for your help.
