- A
- B
- C
Listen to a conversation between a student and a university employee, take detailed notes while listening.
compensate – to pay money to replace something lost or destroyed
form – paper work
leak – an unintended hole or crack through which water enters
stink – to smell bad
wardrobe – a person's clothes
Fill in the following diagram.
Problem
Cause
Effect
1.
2.
Solution
3.
4.
Now answer the questions using your notes.
A Leaky Roof
Summarize the text using your notes and diagram.
- 1: There was a leak in the dorm roof over the student's room.
- 2: Half of her clothes were ruined.
- 3: Housing department will repair the leaky roof.
- 4: The student will receive compensation for her loss.
Listen again:
M: Hi, can I help you?
W: Uh, yeah, is this where I file a complaint with the housing department?
M: Yes, I can help you with that. What's the problem?
W: Well, see, there was a leak in my ceiling. And, urn, this filthy water came down the wall and into the closet and, it ruined some of my clothes. I mean, they are totally, ruined. They are stained, and they stink. I tried washing them, but nothing can get rid of that smell.
M: I'm really sorry about that. We had some unexpectedly heavy rains last week and unfortunately, there have been some leaks. I'm sure you have heard from other students in your dorm. I bet you live in Ellison Hall, right?
W: Yeah.
M: Listen, first of all we have a repair team on the roof right now and will get the problem fixed as soon as possible. The good news is there is no rain in the forecast for the rest of this week.
W: Yeah, but what about my clothes? I lost half of my wardrobe!
M: Here, fill out this form and bring it back to me by next week. Then we can process it and write you a check to compensate you for your loss.
W: How long does it take before I get the check?
M: We should be able to pay you in about two weeks.
W: Good, that's before my credit card bill comes in, I hear they are having a sale on women's clothes at my favorite store today.
M: Have fun.
